Shipping and Delivery and Customer Service
Shipping and Delivery
All parcels are shipped with Canada Post. Using the postal system eliminates any additional duty or custom charges.
You do have the tracking number and can check the Canada Post tracking website to chart the progress of the order.
There are two options for shipping.
- Tracked Expedited Parcel can take 2-8 business days, based on location.
- Tracked Expresspost can take from 2-4 business days, based on location.
The cost of shipping is dependent upon your location. GST is required, and PST/HST may also be applicable.Customer Service
Good customer service is very important to you and to us. We have most standard engine guard and saddlebag chaps in stock and can ship the same or next day.
The creation of a customized set of engine guard chaps or saddlebag chaps is usually completed within one week’s time. We can also work with you to create a pattern for your ride if we don’t have one. There is a non-refunded $20 fee for this creation.
All leather accessories offered by Sage Brush Designs are custom creations, designed and made by a craftsman we have worked with exclusively for twenty-years. Sage Brush Designs is the only Canadian distributor for these custom, high-quality, handmade, all-leather accessories for your motorcycle. If you’re looking for the best for your proud possession, look no further.
Customized orders for the leather tank bibs and tank guards will take approximately three weeks for the production process. Shipping time is in addition to that.
Any changes or cancellation of an order will be subject to a $25 processing fee.
We always respond to your emails within 24-hours, if not sooner. Our emails confirming your order or the shipping information frequently end up in junk or spam mail. If you haven't heard from us in a timely manner, check there first before contacting us.
If you have any concerns, do not hesitate to contact us directly..
Sage Brush Designs